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FAQs about Membership Account
Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
Q2. What can I do when I forget the password or want to change the password?
FAQs about Connection, Course Data, and Common Questions
Q3. How to set up the Auto Play?
Q4. Why can't I use the scorecard feature on the Auto Play unit after I upgraded my membership to Birdie?
Q5. What can I do when I get the error message "Your search did not match any course"?
Q6. How to request new courses, update courses or upload scorecards?
Membership Plan: No Annual Fees, Lifetime Membership
Please see the details at: Auto Play Membership Plan
Buy Now
Buy Sonocaddie or Accessories Now: http://www.sonocaddie.com/Autoplay/Buynow-Package.aspx
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Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
(1) Please select the link HERE
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
(3) Press "EDIT" to update your login info. Please note that email/ country/ serial number cannot be changed only your password can be changed.
Q2. What can I do when I forget the password or want to change the password?
(1) Please select the link HERE
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
Q3. How to set up the Auto Play?
Please see the details at: Auto Play Set Up.
Q4. Why can't I use the scorecard feature on the Auto Play unit after I upgraded my membership to Birdie?
First, please make sure that you have connected your Auto Play to your computer using the Auto Play software to unlock the scorecard feature. Please note that the Auto Play software is not compatible with Windows 64 bit operating system to unlock the scorecard feature. Please try with a 32 bit computer to unlock the scorecard feature on the unit.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:
1. Open System by clicking the Start button, right-clicking "Computer", and then clicking "Properties".
2. Under System, you can view the system type.

If your computer is running Windows XP, do the following:
1. Click Start
2. Right-click "My Computer", and then click "Properties"
If you don't see "x64 Edition" listed, then you're running the 32-bit version of Windows XP
If "x64 Edition" is listed under System, you're running the 64-bit version of Windows XP
Q5. What can I do when I get the error message "Your search did not match any course"?
When you search for a course on the Sonocaddie login page, you can simply enter country /state/ leave the city clear then enter the first four or five letters of the course you are looking for then select the GO button.We do not use the City feature. If you still cannot find the course, please email to mappingV300@sonocaddie.com for further assistance.
Q6. How to request new courses, update courses or upload scorecards?
Please email to mappingV300@sonocaddie.com with the course to map or update.

If you can not find the answers above, please contact vipservice@sonocaddie.com or below Sonocaddie local service:
** When email us, please always provide your registered email account and the unit serial number. Thank you.
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