About Golf GPS |
Q1. Are there any restricted areas I need to consider when using my Sonocaddie? |
Q2. How can I track my driving distance? |
Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie? |
Q4. Do I have to change my tactics to use Sonocaddie? |
Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course? |
Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices? |
About Sonocaddie Hardware |
Q7. What do I do when my Sonocaddie is not detecting a signal? |
Q8. Can I connect my Sonocaddie to other computer devices? |
Q9. Will I lose my data when the power goes off on my Sonocaddie? |
About Membership and Download |
Q10. When I try to download courses, and there is a error message shown up: "Object reference not set to an instance of an object", how
can I solve this problem? |
Q11. What can I do if my V300 cannot link to the computer? |
Q12. Why I always receive an error message "V300a has encountered a problem and needs to close" and cannot even login software to download the courses? |
Q13. What do I do if my course is not on the database? |
Q14. How do I change my membership email account? |
Q15. What can I do if I get the error message: 'Failed to login Sonocaddie V300AP. ;Unable to connect with remote server."? |
Q16. Why I get the error message "Your search did not match any course. Please try again." when I try to search the course state/ city/name on the V300 download software? |
About General Info and Warranty |
Q17. Warranties and repair policy? |
Q18. How can I talk to a live customer support person? |
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| Q1. Are there any restricted areas I need to consider when using my Sonocaddie? |
Sonocaddie can be used on any outdoor golf course in the world, but is not recommend for places undercover. (e.g. driving ranges, indoor courses, etc.) Your Sonocaddie uses the global positioning satellite system, (GPS) and works best in wide, open spaces, regardless of weather. Please refer to the user guide for more details on restricted areas. |
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| Q2. How can I track my driving distance? |
Go to "Shot Track" function and simply press a button to record the beginning coordinates of your shot and the end coordinates of your shot and Sonocaddie will accurately calculate the shot distance. This is the ‘straight-line’ distance between the starting and end points and does not take the shape of the fairway or the shape of the shot into consideration. Please consult the user guide for more details. |
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Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie? |
1. First, please make sure that the distance unit either in Sonocaddie or the course is the same one. If they are different, please go to 'Settings' in main menu and select "Yard" or "Meter as the right unit.
2. Some courses measure the distances by using laser equipment. If the Green and Tee box are not at the same horizontal level, the yardage numbers could be different from the one of Sonocaddie. Most of Golf GPS devices measure the distance only in horizontal level, which is more useful for golfers than straight-line of laser unit. |

GPS Golf device measures the distance of 'C' is shorter the 'B' of laser equipment |
| 3. Some courses measure the distance from tee box to the green along the middle line of fairway. For example, the distance on the tee mark or scorecard shows 410 yards, but Sonocaddie only shows 380 yards. Please see figure below. |
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| 4. Touch Point technology in the V500 can be used to give a better measurement of the distance along the centerline of the fairway, if desired. You can touch any point to see the distance from you to that point- and from that point to the green. |
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| Q4. Do I have to change my tactics to use Sonocaddie? |
No. Sonocaddie provides all the information you need on the golf course (distance to greens, obstacles, hazards, driving distances, etc.) as well as a Scorecard function to calculate your scores. So, there's no need to change any your tactics. |
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| Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course? |
Please check the GPS reception on the GPS Status screen at the time to be sure you have at least 6 stable satellite signals. Also check the Settings menu (Wrench icon) to be sure the distance units (yard or meter) are correct.
In addition, the distance in GPS device is nothing related with the locations of tee boxes-The distance is calculated based on the difference between your position (the “apparent” position) and the known position. The apparent position is the moveable location of the GPS device which receives the signal.
The known position is fixed and is the coordinates, such as bunker and green, downloaded from the database of website. Therefore when you stand by the tee box (apparent position of GPS device you carry), the unit will calculate the distance between you and the green (known position). |
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| Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices? |
| According to R&A and USGA ruling - 14-3/0.5 Local Rule Permitting Use of Distance-Measuring Device Yes. A Committee may establish a Local Rule allowing players to use devices that measure distance only. However, the use of devices that gauge or measure other conditions that might affect a player's play (e.g., wind or gradient) is not permitted. |
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| Q7. What do I do when my Sonocaddie is not detecting a signal? |
The GPS unit must be used in open-sky areas and away from buildings (such as club house), deep forest, or cliff sides. Otherwise it won't receive GPS signals and will show nothing on the display. After power-up, a number/bar will appear on the upper-left corner of the screen, which is the number of satellites received. If showing "X", it means no signal.
In addition, it takes several minutes to receive stable signal after power-up even under on open-sky environment. If there is still no signal, please check your battery life (displayed on thescreen). As a last resort, try restarting your Sonocaddie.
If you are on the course, all distance numbers will automatically show on the screen. However the limit of displayed number is set to 999 yards. Therefore any distance beyond 999 yard will show 999 only. If the unit shows "─ ─" when the satellite is available, it means that the distance within 0~5 yards. |
| Furthermore, please make sure your downloading information with GPS information. |
Note: |
" " |
this picture indicates this specific golf course has GPS information. |
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" " |
this picture indicates this specific golf course has color layout. |
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" " |
this picture indicates this specific golf course has satellite imagery. |
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" " |
this picture indicates this specific golf course has video flyover. |
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| Q8. Can I connect my Sonocaddie to other computer devices? |
Apart from the computer systems approved by Sonocaddie, we do not provide any assurances, and advise against attempting to connect it to any non-approved devices. |
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| Q9. Will I lose my data when the power goes off on my Sonocaddie? |
All the data you store in your Sonocaddie will never be lost unless you edit or erase the data on purpose. |
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| Q10. When I try to download courses, and there is a error message shown up: "Object reference not set to an instance of an object",how can I solve this problem? |
Please try to reset the V300 by following below instruction.
1. Turn off the V300 unit and press "Power button"+"Mark Button"+"Left soft key" simultaneously. (figure 1) Please do not release the buttons until you see the Test Mode display. (figure 2)
2. Select "Factory Reset" and press the "Select/Save" button. (figure 3)
3. Once reset completed (figure 4), press the button "select/save" to shut down the V300.
4. Reboot the V300 and please try to download the course again. |

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| Q11. What can I do if my V300 cannot link to the computer? |
| A: Please check if there is the "removable disk icon" shown on the system tray when you connect your V300 to computer. This is what the icon look like in the Windows XP (figure 1) and in Windows 7 (figure 2). If yes, please make sure that you have running the Sonocaddie V300 software as an administrator. You can find how to "First-time setting steps in Windows Vista" here: http://www.sonocaddie.com/v300/VistaOs.html#Step2 |

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| Q12. Why I always receive an error message "V300a has encountered a problem and needs to close" and cannot even login software to download the courses? |
The internet connection environment could cause this problem. Have you ever installed any additional firewall, computer security program and IP router? These programs could cause the data transmission between our server and your computer. Therefore, if yes, please try to disable them. Besides, the internet connection at your work/office environment might cuase this issue too. Therefore, we suggest that you can install the V300a software on the other computer and in different internet environment, for example at your home place.
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| Q13. What do I do if my course is not on the database? |
You are more than welcome to request your home course data to www.sonocaddie.com to see if we need your help by sending us the most up to date course scorecard with course layout information on it. To request new courses, amend course data, and add scorecard or course name on our website, please click mappingV500@sonocaddie.com to request the courses information. There is no subscription fee of requesting course data. Requesting steps as below:
1. Email us the course information you want to play, including course name/address/website/scorecard/layout (if available)
2. Once receiving the information, we will check if the satellite images and course layout of the courses required are available in the database, and will email you the results.
Most of the time, we are able to map the course except when course change layout recently (thus our Satellite photo is not yet up to date) or our Satellite photo data is deem to old thus the data is not accurate enough (we feel the data needs to be within 5yd to be acceptable). Sometimes we need more information such as course layout from users to complete the mapping procedure. We will let you know if necessary. Of course, it would be great and efficient if you can provide us this information from the beginning. You could also map the course yourself by referring Sonocaddie user guide.
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| Q14. How do I change my membership email account? |
| Please email sales@sonocaddie.com for further assistance. |
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| Q15. What can I do if I get the error message: 'Failed to login Sonocaddie V300AP. ;Unable to connect with remote server."? |
The error message you have received 'Failed to login Sonocaddie V300AP. ;Unable to connect with remote server."
It is means that there is a communication problem between your computer sending your request to our server. Something is blocked the data transmission in between.
Please try to disable the firewall or anti-virus program with firewall feature in your computer and login to V300 software again. |
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Q16. Why I get the error message "Your search did not match any course. Please try again." when I try to search the course state/
city/ name on the V300 download software? |
When you want to find a course on V300 application, please
(1) Click "SonoCourse" tab
(2) Choose the Country and State
(3) No need to enter the City
(4) No need to key in the full course name. It will be easier if you can use KEY WORD to search. |

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| Q17. Warranties and repair policy? |
| Warranties |
Warranty is 90 days from the original date of purchase. Within the warranty period, optional extended warranty may be purchased to extend the manufacturer's warranty. Please refer membership plan for more details. The extended warranty is only available for Sonocaddie unit and does not include accessories and components. And any repair or replacement of the product will be covered by Sonocaddie at no charge for parts or labor.
To obtain a warranty service, purchaser must require a RMA number and return the item postpaid with the proof the original purchase date and return to the address. Please email to sales@sonocaddie.com to require a RMA number and further information.
The above warranty does not cover any damage caused by accident, improper use, misuse or other human errors, and defects from installation and batteries. Our warranty service departments will double check the item if the unit is valid for warranty service.
With invalid warranty service or period, purchaser will be notified all the cost for parts, labor, and shipping cost. Therefore, please contact our warranty service department for further details. |
| Shipping Policy |
*Shipping & handling, taxes will be shown during checkout before you place your final order.
United State/ Canada
* US$ 15 / per unit (Not refundable)
* Business shipping day does not include weekends and holidays and take approximately 7 working days depends on the area.
International
* US$ 50 / per unit (Not refundable)
* Business shipping day does not include weekends and holidays and take approximately 7 working days depends on the area.
* Sonocaddie products are shipped via DHL Express / mailing service or other methods Sonostar assigned.
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| Q18. How can I talk to a live customer support person? |
| If you have any problems with the operating of V300, please call us toll free at 1-800-336-6264 during the hours of 8:30 and 4:30 PM Eastern Time Monday-Friday. We are pleased to answer your Sonocaddie Golf GPS questions and help you to know your Sonocaddie better. |
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If you have further question about Sonocaddie or services, please feel free to contact us or email to contact us or email to sales@sonocaddie.com. We are glad to answer your questions and help you to know more about Sonocaddie |
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