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FAQs about Member Account
Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
Q2. What can I do when I forget the password or want to change the password?
FAQs about Connection, Course Data, and Common Questions
Q3. How to set up the V300? (Vista/ Windows 7, please find more details here)
Q4. What can I do when I get the error Message "Unhanded exception has occurred in a component in your application" or "Object reference not set to an instance of an object"?
Q5. What can I do if I cannot login to the download application or it cannot connect with my V300?
Q6. Why the course download application cannot be displayed completely on my computer screen?
Q7. What can I do when I get the error message "Your search did not match any course"?
Q8. Why I cannot download more courses to my V300?
Q9. How to request new courses, update courses or upload scorecards?
Q10. What can I do if my V300 cannot link to the computer?
Q11. What can I do when I get the error message "V300a has encountered a problem and needs to close"?
Membership Plan: No Annual Fees
Please press the link HERE to see the V300 membership plan.
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Buy Sonocaddie or Accessories Now: V300 Buy Now
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Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
(1) Please select the link HERE
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
(3) Press "EDIT" to update your login info. Please note that email/ country/ serial number cannot be changed only your password can be changed.
Q2. What can I do when I forget the password or want to change the password?
(1) Please select the link HERE
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
Q3. How to set up the V300?
Please see the details at: V300 Set Up.
Q4. What can I do when I get the error Message "Unhanded exception has occurred in a component in your application" or "Object reference not set to an instance of an object"?
Please reset the device to the factory setings.
(1) Turn off the V300 unit and press the "Mark Button" + "Left soft key" +"Power Key"simultaneously, see figure 1. Please do not release the buttons, until you have see figure 2.
(2) Select "Factory Reset" and press the "Select/Save" button, see figure 3. Once the reset has been completed(figure 4), press the "select/save" button to shut down the V300.
(3) After the reset is completed, please try to download the course again and see if you are able to download the course.
Q5. What can I do if I cannot login to the download application or it cannot connect with my V300?
(1) Please make sure you have download correct application, please check HERE.
(2) Or please remove the application and reinstall it then try to login again.
Q6. Why the course download application cannot be displayed completely on my computer screen?
(1) Please follow the steps to set the computer monitor dpi at 96 dpi: Go to Control penal> Monitor setting> Resolution> Advance setting> General> DPI setting> 96 dpi to adjust your settings.
(2) In windows XP under Accessibility Option/Display make sure the Use High Contrast box us unchecked. When you do this you can install a good version of V300's program. Go to the Start menu on your computer. Select Control Panel. Open the Accessibility Options panel. Click the Display tab. If the High Contrast button is checked, uncheck it. Select Apply after unchecking the High Contrast button.
Q7. What can I do when I get the error message "Your search did not match any course"?
When you search for a course on the Sonocaddie login page, you can simply enter country /state/ leave the city clear then enter the first four or five letters of the course you are looking for then select the GO button.We do not use the City feature. If you still cannot find the course, please email to mappingV300@sonocaddie.com for further assistance.
Q8. Why I cannot download more courses to my V300?
(1) Please check your membership status first. Upgraded membership is required if you would like to download more countrywide or worldwide courses.
(2) Besides, please also make sure you have install the course download application to download courses. If you would like to download the application, you could press the link HERE.
(3) Please kindly note that the course storage in V300 is 30. You will need to delete some then download the courses, you will need to delete
Q9. How to request new courses, update courses or upload scorecards?
Please email mappingV300@sonocaddie.com with the course to map or update.
Q10. What can I do if my V300 cannot link to the computer?
Please check if there is the "removable disk icon" shown on the system tray when you connect your V300 to computer using the USB and selecting the link option on the GPS. This is what the icon look like in the Windows XP (figure 1) and in Windows 7 (figure 2). If yes, please make sure that you have running the Sonocaddie V300 software as an administrator. You can find how to "First-time setting steps in Windows Vista" here: http://www.sonocaddie.com/v300/VistaOs.html#Step2
Q11. What can I do when I get the error message "V300a has encountered a problem and needs to close"?
The internet connection environment could cause this problem. Have you ever installed any additional firewall, computer security program and IP router? These programs could cause the data transmission between our server and your computer. Therefore, if yes, please try to disable them. Besides, the internet connection at your work/office environment might cuase this issue too. Therefore, we suggest that you can install the V300 software on the other computer and in different internet environment, for example at your home place.

If you can not find the answers above, please contact vipservice@sonocaddie.com or below Sonocaddie local service:
** When email us, please always provide your registered email account and the unit serial number. Thank you.
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