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FAQs about Member Account
Q1. Forget the password or want to change the password?
Q2. Bought a used and registered V500 deviced? Can I register my own membership?
Q3. Upgrade membership with the promo code card?
FAQs about V500 software
Q4. How to set up the V500?
Q5. Get the error message "Failed to Login V500"?
Q6. Cannot connect and login with V500 through Mac bookusing Windows 7 on parallels desktop 9 or Mac?
FAQs about Connecting V500 device to the computer
Q7. Showing a red cross on the link symbol between PC and the USB unit? Get the error message "Failed to connect"?
FAQs about Course Data
Q8. Can not download the course data to V500 software?
Q9. Cannot download more worldwide courses, satellite or flyover mappings?
Q10. Never update V500 and always use the preloaded data?How to update the new course map?
Q11. Request new courses, update courses or upload scorecards?
Q12. Get the error message "Your search did not match any course"?
FAQs about Using V500 device
Q13. Reset the device?
Q14. Delete scorecards and round data since the 100 scorecards memory is full?
Q15. The touch screen is not accurate?
Q16. Get the error message "SD card cannot be read"?
Q17. Cannot be charged, cannot last for a round ,or would freeze or shut down when play?
Q18. V500 runs out of power easily??
Other Common Questions
Q19. How can I buy a new V500 device/ battery/clip?
Q20. I lost the V500 device, any method to trace it?
Membership Plan: No Annual Fees

For the price and details: V500 Membership Plan
Basic Plan: Full Color Course Layouts for One Country are Preloaded FREE.
Advanced Plan: Worldwide Full Color Course Layouts, Color Satellite Imagery and Video Flyovers are optional.

Buy Now

Buy Sonocaddie or Accessories Now: V500 Buy Now

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FAQs about Member Account
Q1. Forget the password or want to change the password?
(1) Please select the V500 Member Page.
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
Q2. Bought a used and registered V500 device? Can I register my own membership?
Yes, you can register the Sonocaddie V500 membership even the unit has already been registered. Correct serial number is required when registering.

Q3. Upgrade membership with the promo code card?
(1) Please select the link HERE to register with promo code.
(2) Enter your email and password to log into your account. Follow the options if you forgettem email/ password.
(3) Go to the bottom of this page, you will see the promo code enter blank. Please enter it to upgrade your membership.
*Notice: Sonocaddie product promo code is made for some certain advertising activates or stores in some areas. Each promo code can by only used one time.
FAQs about V500 software
Q4. How to set up the V500? (Windows 8/7/ XP/ Vista)
Please see the details at V500 Set Up page.
Q5. Get the error message "Failed to Login V500"?

(1)Please check if you have successfully installed the V500 driver in your computer.
(2)Please make sure if there is internet connection.
Please visit V500 Support website for driver downloading link,
http://www.sonocaddie.com/v500/Support.html

Q6.Cannot connect and login with V500 through Mac book pro using Windows 7 on parallels desktop 9 or Mac?
The Sonocaddie V500 system requirements
XP/ Vista/ Windows 7/ Windows 8 Yes
Mac/Mac using Windows on parallels desktop/ Others No


FAQs about Connecting V500 device to the computer
Q7. Showing a red cross on the link symbol between PC and the USB unit? Get the error message “Failed to connect "?
(1)Please make sure you are using the correct email and password.
(2)Check below for troubleshooting:
    - Please make sure that you are running the software as an Administrator.
    - Check if the computer has successfully detected the device as mass storage device (USB device), if not, please connect it with other USB com port.
    - Change a different USB cable if have one.
    - Change other PC to check if it is the unit or PC issue.
FAQs about Course Data
Q8. Cannot download the course data?
(1) V500 driver must be installed before you use V500 first time. If you haven't installed driver yet, please install V500 driver at Support Page or via CD attached.
(2) Please check your connection of USB cable and internet accessible. Insert the mini-end of the supplied USB cable into the USB port of V500 and then connect the other end of the cable to the USB port on your computer (note: internet connection is required.)
(3) Please check your credits status. Course package (credit) is required if you would like to download the courses outside your country. Please refer to Member Page for more details. Your country course 3D colour layouts are free and can be downloaded by selecting the "Color Layout".

Q9. Cannot download more worldwide courses, satellite or flyover mappings?
Please check your membership/ credits status. Course package (credit) is required if you would like to download worldwide courses or satellite/ flyover mappings. Please refer to V500 Membership Plan for more details.
Q10. I never update my V500, and I always use the preloaded info. How could I download the new course?

The Sonocaddie V500 Preloaded course cannot be updated.

Please visit V500 Support website for how to download the new courses, http://www.sonocaddie.com/v500/Start_V500.html#002.


Q11. Request new courses, update courses or update scorecards?
Please email mappingV500@sonocaddie.com with the location of the course(country/ state/ city), new course layout , and new scorecards.

Q12. Get the error message "Your search did not match any course"?
When you search for a course on the Sonocaddie login page, you can simply enter country /state/ leave the city clear then enter the first four or five letters of the course you are looking for then select the GO button.We do not use the City feature. Or email mappingV500@sonocaddie.com if you still cannot find the course.
FAQs about Using V500 device
Q13. Reset the device?

(1)Turn of the device.
(2) Pressing the below three circled buttons similtaniously Power/ Lock/ Left buttons until you enter the "Test Mode".
(3)
Select and run the Format and then select and Reset the device.

(3) After the reset is completed, the device will turn off automatically.


Q14. How I can delete my scorecards and round data since the 100 scorecards memory is now full?

Step 1. Turn on the unit.
Step 2. Go to Record in the main menu.
Step 3. Tap More button and select Delete or Delete More.

For more using tips, please visit V500 Support website for complete User’s/Quick Guide, http://www.sonocaddie.com/v500/Support.html

Q15. The touch screen is not accurate?
Please select the "touch calibration" on the unit in the "Settings" and touch the centre of Cross Marks and select back to finsh calibrating the V500.

Q16. Get the error message "SD card cannot be read"?
(1) Reinsert the SD card. The card is situated under the battery, you will find it after you remove the battery cover.
(2) If still not working, please try to FORMAT and RESET the device, see Q15 .


Q17. V500 cannot be charged, cannot last for a round or would freeze or shut down when play?
(1) Please remove the battery, insert it in again.
(2) If still not working, try to FORMAT and RESET the device, see Q15 .
(3) If still not working, see Golf GPS App for ulimited downloads, http://www.sonocaddie.com/smartphone/.
Q18. V500 runs out of power easily?
Please adjust the backlight settings.
Other Common Questions
Q19. How can I buy a new V500 device/ battery/ clip?

The Sonocaddie handheld device, battery, and clip had been discontinued for many years so we do not have any spare on stock. Sorry for any inconvenience caused.

We have Sonocaddie App for smart phone available, please visit  http://www.sonocaddie.com/smartphone/

Q20. I lost the V500 device, any method to trace it?
We are unable to trace the unit for you but we can block the S/N of it to avoid someone else registering the unit.