One user said ?�The web says I don't have the driver installed so I loaded the program. Every time I try to download a course it says I don't have the driver installed, so I do it again. It says it's installed but I get the same message over and over again.??
One of the major reasons is that the security settings of the users do not allow websites to use ActiveX controls installed on the computer. If this is the case, the webpage could show message as the following.
Please change your settings to allow websites to use ActiveX control and then download the driver. The following steps are suggested by the Help of Windows.
1. Open Internet Explorer.
2. Click the Tools button, and then click Internet Options.
3. Click the Security tab, and then click Custom level.
4. Scroll to the ActiveX controls and plug-ins section of the list, and then, under "Run
ActiveX controls and plug-ins" , click Enable.
5. Click OK, click Yes to confirm that you want to make the change, and then click OK
If you still have problems, please feel free to contact firstname.lastname@example.org .