Available on iphone App Store
 
Notice! Please update your Sonocaddie App to the latest version from App Store or Google Play.
FAQs about Registration or Member Login
Q1 Are memberships/ accounts transferable among different OS platforms? (ex: from iPhone to Android)
Q2. How to transfer my membership to a new phone?
Q3. Get the error message "invalid email and registered on another mobile"?
Q4. Get the error message "You have transferred the account over 5 times! "?
Q5. May I apply my Sonocaddie hand-held device membership to the App in iPhone or Android smartphone?
Q6. Edit my email when I register it wrong?
Q7. Forget the password or want to change the password?
Q8. Can not login?
Q9. Membership degrade from ADVANCED to LITE?
FAQs about Download and Update
Q10. Can I use Sonocaddie App on tablet devices?
FAQs about Connection
Q11. Get the error message "Connection Failure" or "no layout" when enter the app or access course mappings? (For Android Users)
FAQs about Course Data
Q12. My course or scorecard cannot be found on the database?
Q13. How to request new courses, update courses or upload scorecards?
Q14. Why does the yardage keep showing "999"?
Q15. No yardages, no satellite signals, cannot change distance unit, wrong languages,  and shifted icons on the map?
Other Common Questions
Q16. How do I maximize the phone battery life while using Sonocaddie 2?
Membership Plan:
No Annual Fees, Lifetime Membership.
You can find more information HERE
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FAQs about Registration or Member Login
Q1. Are memberships/ accounts transferable among different OS platforms? (ex: from iPhone to Android)

     It is not transferable since the developing software for a new OS platform requires that the software be rewritten in the new platforms coding language. For example, Android and iPhone have two separate stores or locations to purchase Apps. Therefore, purchases are not transferable among different OS platforms.

      However, if you have changed to a new Smartphone within the same OS platforms (for example, iPhone 3G to iPhone 4s), your membership/ account is freely transferable and you can change phones up to 5 times.

Q2. How to I transfer my membership to a new phone?

1.  It is available to transfer account within the same OS platform by logging in the new phone on your
     own. Please make sure that you have updated Sonocaddie App to the latest version, and then 
     follow the steps below to transfer your account.

***Note: One account can be applied to one phone at the same time. You can change phones up to 5
             times on the same OS with the same account.

For iPhone Users

Steps:
a. Enter the app.
b. Tap Login.
c. Enter your original email and Submit.
Then you will automatically login and then enjoy the Sonocaddie App.


For Android Users

Steps:
a. Enter the app.
b. Tap Return key to leave demo page.
c. Tap "Change to Login"
d. Enter your original email and Submit.
Then you will automatically login and then enjoy the Sonocaddie App.


2.  Users have the rights to take the following 3 actions up to 5 times on the same OS. Anytime time you take one of them, the system records down one time. When 5 times reach, your membership rights will be terminated.

      a. Register a new account.
      b. Change a new phone and login with the same account.
      c. Delete and then Re-download Sonocaddie App and login with the same account.

Q3. Get the error message "invalid email and registered on another mobile"?
Please follow the same steps as Question 2.
Q4. Get the error message "You have transferred the account over 5 times! "?

      Users have the rights to take the following 3 actions up to 5 times on the same OS. Anytime time you take one of them, the system records down one time. When 5 times reach, your membership rights will be terminated.

  1. Register a new account.
  2. Change a new phone and login with the same account.
  3. Delete and then Re-download Sonocaddie App and login with the same account.
       Therefore, a new account is required when you see this error message. Please remove and re-install the app, and then register a new account to access Sonocaddie App.
Q5. May I apply my Sonocaddie hand-held device membership to the App in iPhone or Android smartphone?
NO. The membership is not transferrable. You cannot use one account both applying to Sonocaddie hand-held device and App at the same time since the platform and database are totally different.
Q6. Edit my email when I register it wrong?
      The email you registered is your user account, and it cannot be changed.

      If you sign up as Lite level membership, you can simply remove and re-install the App, and then register again with your correct email.
Q7. Forget the password or want to change the password?
       Please make sure that you have updated Sonocaddie App to the latest version, then you can simply enter the registered email to login the App.
Q8. Can not login?

1. Please make sure you are using the registered email.
2. If not working, delete App and re-download.
3. Register a new account.

Q9. Membership degrade from ADVANCED to LITE?
Please make sure you are using the registered email.
FAQs about Download and Update
Q10. Can I use Sonocaddie App on tablet devices?
      Yes. You must have a 3G module to enable GPS reception so that the App calculates distances when you are on the golf course.
FAQs about Connection
Q11. Get the error message "Connection Failure" or "no layout" when enter the app or access course mappings? (For Android Users)

1.  Please connect your phone with a computer, select default type as "Disk drive," and delete
     "Sonocaddie" folder on your SD card.
2.  Make sure that you have internet connection when logging in the App (3G or Wi-Fi is needed).
3.  Go to Google Play to re-install the latest Sonocaddie App again.

When you enter the App, the Demo course will be downloaded automatically. Please wait until it is fully downloaded. Then go back to "Main" page, login your account and then enjoy the game.

FAQs about Course Data
Q12. My course or scorecard cannot be found on the database?
       Please send an email to mapping_s@sonocaddie.com and inform us the course name, city, state and country.
Q13. How to request new courses, update courses or upload scorecards?
      Please send an email to mapping_s@sonocaddie.com and inform us the course name, city, state and country.
Q14. Why does the yardage keep showing "999"?
1. The App should be updated. Please follow Q8 to update the App.
2. If you have updated the latest App, please delete all the courses in "My Course" and re-download
   
them.
3. If you are staying indoor, the GPS signal is blocked by the buildings.
4.
You are far away from the course.
Q15. No yardages, no satellite signals, cannot change distance unit, wrong languages, and shifted icons on the map?
1. Please make sure that you have internet connection/ GPS location enable when login the App.
    (3G or wifi is needed).
2. Remove and re-install the latest Sonocaddie App, and then login again.
Other Common Questions
Q16. How do I maximize the phone battery life while using Sonocaddie 2?
      We highly recommend you to turn off the brightness and disable Bluetooth, notification and 3G/wifi (if not downloading maps)while playing.
If you cannot find the answers above, please contact sale@sonocaddie.com for assistance.