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Sonocaddie Golf GPS App on iPhone 3G/ 3GS/ 4
Q1. How do I download the Sonocaddie GPS application?
Q2. How many courses are available with the Sonocaddie App for Smartphones?
Q3. Are there any restricted areas I need to consider when using my Sonocaddie?
Q4. What can I do if there is no GPS signal of my iPhone?
Q5. How can I track my driving distance?
Q6. Why is the distance of the course marker different from the distance measured by Sonocaddie?
Q7. Will I lose my data when the power goes off on my Sonocaddie?
Q8. Do I have to change my tactics to use Sonocaddie?
Q9. Why are the distances shown on Sonocaddie incorrect for each hole on this course?
Q10. May a Committee, by Local Rule, permit the use of distance-measuring devices?
Q11. What do I do if my course is not on the Database ?
Q12. How do I maximize the iPhone battery life while using Sonocaddie App?
Q13. What happens during my round if the screen is auto-locked by the timer or locked manually?
Q14. Can I check my e-mail, make phone calls, or text message while using the Sonocaddie App for Smartphones?
Q15. Are memberships/accounts transferable among different OS platforms? (ex: from iPhone to Android)
If you have further question about Sonocaddie or services, please feel free to Contact Us. We are glad to answer your questions and help you to know more about Sonocaddie.
Q1. How do I download the Sonocaddie GPS application?
A: To download the application, you can have three ways to do.
1. You can download the application using the App Store on your iPhone and search for “Sonocaddie”.
2. You can download the application by accessing the iTunes Store through your personal computer and search for “Sonocaddie”.
3. Visit our website "Download" to access a link to our download page in iTunes App Store.
Q2. How many courses are available with the Sonocaddie App for Smartphones?
A: Sonocaddie currently has over 26,000+ courses worldwide available that you can easily access the courses information. In addition, there are 16,000+ US courses available now.
Q3. Are there any restricted areas I need to consider when using my Sonocaddie?
A: Sonocaddie can be used on any outdoor golf course in the world, but is not recommend for places undercover. (e.g. driving ranges, indoor courses, etc.) We suggest that use the Sonocaddie App best in wide, open spaces, regardless of weather.
Q4. What can I do if there is no GPS signal of my iPhone?
A: Please go to iPhone Settings> General> make sure “Location Services” settings is ON. Then try to login Sonocaddie App again.
Q5. How can I track my driving distance?
A: Simply use the Mark function by press a button to record different the beginning coordinates of your shot and the end coordinates of your shot, and Sonocaddie will accurately calculate the shot distance. Please consult the user guide for more details.
Q6. Why is the distance of the course marker different from the distance measured by Sonocaddie?
A: 1. First, please make sure that the distance unit either in Sonocaddie or the course is the same one. If they are different, please go to 'Settings' in main menu and select "Yard" or "Meter as the right unit.
2. Some courses measure the distances by using laser equipment. If the Green and Tee box are not at the same horizontal level, the yardage numbers could be different from the one of Sonocaddie. Most of Golf GPS devices measure the distance only in horizontal level, which is more useful for golfers than straight-line of laser unit.

support-faq_clip_image001

GPS Golf device measures the distance of 'C' is shorter the 'B' of laser equipment

3. However, some courses measure the distance from tee box to the green along the middle line of fairway. For example, the distance on the tee mark or scorecard shows 410 yards, but Sonocaddie only shows 380 yards. Please see figure below.
support-faq_clip_image002
Q7. Will I lose my data when the power goes off on my Sonocaddie?
A: No. Sonocaddie will automatically record your data before the power goes off.
Q8. Do I have to change my tactics to use Sonocaddie?
A: No. Sonocaddie provides all the information you need on the golf course (distance to greens, obstacles, hazards, driving distances, etc.) as well as a Scorecard function to calculate your scores. So, there's no need to change any your tactics, except maybe to concentrate on getting better.
Q9. Why are the distances shown on Sonocaddie incorrect for each hole on this course?
A: Please check the GPS reception on the GPS Status screen at the time to be sure you have at least 6 stable satellite signals. Also check the Settings menu (Wrench icon) to be sure the distance units (yard or meter) are correct. In addition, the distance in GPS device is nothing related with the locations of tee boxes-The distance is calculated based on the difference between the apparent position and the known position. The apparent position is the moveable location of the GPS device which receives the signal. The known position is fixed and is the coordinates, such as bunker and green, downloaded from the database of website. Therefore when you stand by the tee box (apparent position of GPS device you carry), the unit will calculate the distance between you and the green (known position).
Q10. May a Committee, by Local Rule, permit the use of distance-measuring devices?
A: According to R&A and USGA ruling - 14-3/0.5 Local Rule Permitting Use of Distance-Measuring Device Yes. A Committee may establish a Local Rule allowing players to use devices that measure distance only. However, the use of devices that gauge or measure other conditions that might affect a player's play (e.g., wind or gradient) is not permitted.
Q11. What do I do if my course is not on the Database ?
A: You are more than welcome to request your home course data to us to see if we need your help by sending us the most up to date course scorecard with course layout information on it. To request new courses, amend course data, and add scorecard or course name on our website, please email us at mapping_s@sonocaddie.com to request the courses information. There is no subscription fee of requesting course data. Requesting steps as below:
1. Email us the course information you want to play, including course name/address/website/scorecard/layout (if available)
2. Once receiving the information, we will check if the satellite images and course layout of the courses required are available in the database, and will email you the results.

Most of the time, we are able to map the course except when course change layout recently (thus our Satellite photo is not yet up to date) or our Satellite photo data is deem to old thus the data is not accurate enough (we feel the data needs to be within 5yd to be acceptable). Sometimes we need more information such as course layout from users to complete the mapping procedure. We will let you know if necessary. Of course, it would be great and efficient if you can provide us this information from the beginning. You could also map the course yourself by referring Sonocaddie user guide.
Q12. How do I maximize the iPhone battery life while using Sonocaddie App?
A: We highly recommend you to turn down the brightness and disable Bluetooth, notification and 3G(if not using maps)while playing.
Q13. What happens during my round if the screen is auto-locked by the timer or locked manually?
A: The backlight timeout feature is really useful for preserving battery life. However there are some drawbacks while using GPS. When the iPhone screen turns off, the internal GPS receiver is temporarily disabled.
Q14. Can I check my e-mail, make phone calls, or text message while using the Sonocaddie App for Smartphones?
A: Yes. You may press the red “End Call” button on the front of your iPhone to select an activity while using Sonocaddie and choose the Sonocaddie application again to continue playing golf.
Q15. Are memberships/accounts transferable among different OS platforms? (ex: from iPhone to Android)
A: Developing software for a new OS platform requires that the software be rewritten in the new platforms coding language. For example, Android and iPhone have two separate stores or locations to purchase apps. Therefore, purchases are not transferable among different OS platforms. However, if you have changed to a new Smartphone within the same OS platforms (for example, iPhone 3G to iPhone 4), your membership/ account is free transferable. Please contact software-service@sonocaddie.com for further assistance.
If you have further question about Sonocaddie or services, please feel free to . We are glad to answer your questions and help you to know more about Sonocaddie.
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