 About Golf GPS |
 Q1. Are there any restricted areas I need to consider when using my Sonocaddie? |
| Q2. How can I track my driving distance? |
| Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie? |
| Q4. Do I have to change my tactics to use Sonocaddie? |
| Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course? |
| Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices? |
| About Sonocaddie Hardware |
| Q7. What do I do when my Sonocaddie is not detecting a signal? |
| Q8. Can I connect my Sonocaddie to other computer devices? |
| Q9. Will I lose my data when the power goes off on my Sonocaddie? |
| About Membership and Download |
| Q10. When I try to download courses, why I get the error message "Please upgrade your user level to enable overeas course download.", and cannot download any course at all? |
| Q11. What can I do if my V100 cannot link to the computer? |
| Q12. How do I change my membership email account? |
| About General Info and Warranty |
| Q13. Warranties and repair policy? |
| Q14. How can I talk to a live customer support person? |
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| Q1. Are there any restricted areas I need to consider when using my Sonocaddie? |
Sonocaddie can be used on any outdoor golf course in the world, but is not recommend for places undercover. (e.g. driving ranges, indoor courses, etc.) Your Sonocaddie uses the global positioning satellite system, (GPS) and works best in wide, open spaces, regardless of weather. Please refer to the user guide for more details on restricted areas. |
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| Q2. How can I track my driving distance? |
Go to "Shot Track" function and simply press a button to record the beginning coordinates of your shot and the end coordinates of your shot and Sonocaddie will accurately calculate the shot distance. This is the ‘straight-line’ distance between the starting and end points and does not take the shape of the fairway or the shape of the shot into consideration. Please consult the user guide for more details. |
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Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie? |
1. First, please make sure that the distance unit either in Sonocaddie or the course is the same one. If they are different, please go to 'Settings' in main menu and select "Yard" or "Meter as the right unit.
2. Some courses measure the distances by using laser equipment. If the Green and Tee box are not at the same horizontal level, the yardage numbers could be different from the one of Sonocaddie. Most of Golf GPS devices measure the distance only in horizontal level, which is more useful for golfers than straight-line of laser unit. |
GPS Golf device measures the distance of 'C' is shorter the 'B' of laser equipment |
| 3. Some courses measure the distance from tee box to the green along the middle line of fairway. For example, the distance on the tee mark or scorecard shows 410 yards, but Sonocaddie only shows 380 yards. Please see figure below. |
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| 4. Touch Point technology in the V500 can be used to give a better measurement of the distance along the centerline of the fairway, if desired. You can touch any point to see the distance from you to that point- and from that point to the green. |
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| Q4. Do I have to change my tactics to use Sonocaddie? |
No. Sonocaddie provides all the information you need on the golf course (distance to greens, obstacles, hazards, driving distances, etc.) as well as a Scorecard function to calculate your scores. So, there's no need to change any your tactics. |
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| Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course? |
Please check the GPS reception on the GPS Status screen at the time to be sure you have at least 6 stable satellite signals. Also check the Settings menu (Wrench icon) to be sure the distance units (yard or meter) are correct.
In addition, the distance in GPS device is nothing related with the locations of tee boxes-The distance is calculated based on the difference between your position (the “apparent” position) and the known position. The apparent position is the moveable location of the GPS device which receives the signal.
The known position is fixed and is the coordinates, such as bunker and green, downloaded from the database of website. Therefore when you stand by the tee box (apparent position of GPS device you carry), the unit will calculate the distance between you and the green (known position). |
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| Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices? |
| According to R&A and USGA ruling - 14-3/0.5 Local Rule Permitting Use of Distance-Measuring Device Yes. A Committee may establish a Local Rule allowing players to use devices that measure distance only. However, the use of devices that gauge or measure other conditions that might affect a player's play (e.g., wind or gradient) is not permitted. |
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| Q7. What do I do when my Sonocaddie is not detecting a signal? |
The GPS unit must be used in open-sky areas and away from buildings (such as club house), deep forest, or cliff sides. Otherwise it won't receive GPS signals and will show nothing on the display. After power-up, a number/bar will appear on the upper-left corner of the screen, which is the number of satellites received. If showing "X", it means no signal.
In addition, it takes several minutes to receive stable signal after power-up even under on open-sky environment. If there is still no signal, please check your battery life (displayed on thescreen). As a last resort, try restarting your Sonocaddie.
If you are on the course, all distance numbers will automatically show on the screen. However the limit of displayed number is set to 999 yards. Therefore any distance beyond 999 yard will show 999 only. If the unit shows "─ ─" when the satellite is available, it means that the distance within 0~5 yards. |
| Furthermore, please make sure your downloading information with GPS information. |
 Note: |
" " |
this picture indicates this specific golf course has GPS information. |
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" " |
this picture indicates this specific golf course has color layout. |
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" " |
this picture indicates this specific golf course has satellite imagery. |
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" " |
this picture indicates this specific golf course has video flyover. |
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| Q8. Can I connect my Sonocaddie to other computer devices? |
Apart from the computer systems approved by Sonocaddie, we do not provide any assurances, and advise against attempting to connect it to any non-approved devices. |
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| Q9. Will I lose my data when the power goes off on my Sonocaddie? |
All the data you store in your Sonocaddie will never be lost unless you edit or erase the data on purpose. |
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| Q10. When I try to download courses, why I get the error message "Please upgrade your user level to enable overeas course download.", and cannot download any course at all? |
The problem is becuase the V100 membership you have signed up is Par membership level, which only allows you to download 5 free courses worldwide. Therfore, it may becuase you have already used up all five free course credits. If you would like to download more courses, you will have to upgrade your membership to Birdie or purchase course credits on our website. Please kindly check this website tlink to upgrade the membership. http://www.sonocaddie.com/V100/MemberLogin.aspx. Thank you.
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| Q11. What can I do if my V100 cannot link to the computer? |
| Please make sure you have installed V100 USB cable driver (figure 1. http://www.sonocaddie.com/V100/Support.html) which is located on Add/Remove program in Control Panel in your computer. Also, please also check if you have switched to "Link" and hit "SEL" button to link the unit before press "Press Here to Connect V100". If the V100 still cannot connect to the computer, please try the other computer to install the V100 driver and again. |
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| Q12. How do I change my membership email account? |
Please email sales@sonocaddie.com for further assistance.
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| Q13. Warranties and repair policy? |
| Warranties |
Warranty is 90 days from the original date of purchase. Within the warranty period, optional extended warranty may be purchased to extend the manufacturer's warranty. Please refer membership plan for more details. The extended warranty is only available for Sonocaddie unit and does not include accessories and components. And any repair or replacement of the product will be covered by Sonocaddie at no charge for parts or labor.
To obtain a warranty service, purchaser must require a RMA number and return the item postpaid with the proof the original purchase date and return to the address. Please email to sales@sonocaddie.com to require a RMA number and further information.
The above warranty does not cover any damage caused by accident, improper use, misuse or other human errors, and defects from installation and batteries. Our warranty service departments will double check the item if the unit is valid for warranty service.
With invalid warranty service or period, purchaser will be notified all the cost for parts, labor, and shipping cost. Therefore, please contact our warranty service department for further details. |
| Shipping Policy |
*Shipping & handling, taxes will be shown during checkout before you place your final order.
United State/ Canada
* US$ 15 / per unit (Not refundable)
* Business shipping day does not include weekends and holidays and take approximately 7 working days depends on the area.
International
* US$ 50 / per unit (Not refundable)
* Business shipping day does not include weekends and holidays and take approximately 7 working days depends on the area.
* Sonocaddie products are shipped via DHL Express / mailing service or other methods Sonostar assigned.
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| Q14. How can I talk to a live customer support person? |
| If you have any problems with the operating of V100, please call us toll free at 1-800-336-6264 during the hours of 8:30 and 4:30 PM Eastern Time Monday-Friday. We are pleased to answer your Sonocaddie Golf GPS questions and help you to know your Sonocaddie better. |
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If you have further question about Sonocaddie or services, please feel free to contact us or email to contact us or email to sales@sonocaddie.com. We are glad to answer your questions and help you to know more about Sonocaddie |
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