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FAQs about Member Account
Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
Q2. What can I do when I forget the password or want to change the password?
Q3. Where can I upgrade my membership if I had the promo code card?
FAQs about Connection, Course Data and Common Questions
Q4. How to set up the V500?
Q5. What can I do when I get the error message "SD card cannot be read"?
Q6. What can I do when my V500 cannot be charged, cannot last for a round or would freeze or shut down when play?
Q7. What can I do when I get the error message "Failed to Login V500"?
Q8. What can I do if I have got the error message "Failed to connect. Red cross shown when login V500 device" when login V500?
Q9. What can I do when I get the error message "Your search did not match any course"?
Q10. What can I do when I cannot download more worldwide courses, satellite or flyover mappings?
Q11. How to request new courses, update courses or upload scorecards?
Q12. Why I can not download the course data?
Q13. What do I do if the touch screen is not accurate?
Q14. Is it possible to try the additional features, such as satellite imagery, in one course for free before upgrading the membership?
Q15. I never update my V500, and I always use the preloaded info. How could I download the new course map?
Q16. My Sonocaddie V500 is not working anymore, how can I buy a new one?
Q17. I cannot connect and logon with my V500 through Mac book pro using Windows 7 on parallels desktop 9 or Mac.
Q18. How I can delete my scorecards and round data since the 100 scorecards memory is now full?
Q19. What happens if I buy a used V500 from someone who has registered it under his name? Can I register my own membership?
Q20. My GPS was stolen, are you able to deactivate or freeze its S/N so it may not be registered by another person?
Membership Plan: No Annual Fees

For the price and details: V500 Membership Plan
Basic Plan: Full Color Course Layouts for One Country are Preloaded FREE.
Advanced Plan: Worldwide Full Color Course Layouts, Color Satellite Imagery and Video Flyovers are optional.

Buy Now

Buy Sonocaddie or Accessories Now: V500 Buy Now

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Q1. How to check or update my membership information? (Please note that email/ country/ serial number are not changeable.)
(1) Please select the link HERE.
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
(3) Press "EDIT" to update your login info. Please note that email/ country/ serial number cannot be changed only your password can be changed.
Q2. What can I do when I forget the password or want to change the password?
(1) Please select the V500 Member Page.
(2) Enter your email and password to log into your account. Follow the help options if you have forgotten your password.
Q3. Where can I upgrade my membership if I had the promo code card?
(1) Please select the link HERE to register with promo code.
(2) Enter your email and password to log into your account. Follow the options if you forgettem email/ password.
(3) Go to the bottom of this page, you will see the promo code enter blank. Please enter it to upgrade your membership.
*Notice: Sonocaddie product promo code is made for some certain advertising activates or stores in some areas. Each promo code can by only used one time.
Q4. How to set up the V500?
Please see the details at V500 Set Up page.
Q5. What can I do when I get the error message "SD card cannot be read"?
(1) Reinsert the SD card. The card is situated under the battery, you will find it after you remove the battery cover.
(2) If the problem can not be solved with option (1.) please try to FORMAT and RESET the device. Pressing the below three circled buttons similtaniously Power/ Lock/ Left buttons for 10 seconds or until you enter the "Test Mode", and please first select and run the format and then select and reset the device.

(3) After the reset is completed, the device will turn off automatically. Please turn on the unit to see if you can access the oreloaded courses now.
Q6. What can I do when my V500 cannot be charged, cannot last for a round or would freeze or shut down when play?
Please remove the battery, insert it in again at a 45 degree angle, push forward then down and be sure it sits under the lip of the V500 device. Then charge and check to see if the issue have been resolved. If the problem is still the same, please email vipservice@sonocaddie.com with your registered email account and unit serial number.
Q7. What can I do when I get the error message "Failed to Login V500"?
Please check if you have successfully installed the V500 driver in your computer. You can check the driver name on task manager by press "Ctrl+Alt+Del" to bring up and check if you can find “DLAgentV25.exe” on the list.
Or you can serch for the Sonocaddie V500 in your programs. Select start and check in the "All Programs"to see if it is installed. If you are still unable to get a connection, please check if your computer has installed a firewall, if yes, please temporary disable it. Note that some company firewalls will block the connection. A slow internet/speed connection might prevent the login as well. Please try to login later or try your home internet connection.
Q8. What can I do when I get the error message "Failed to connect. Red cross shown when login V500 device"?
Please make sure you are using the correct email and password and they are both case sensative. Or contact vipservice@sonocaddie.com if you have this problem.
Q9. What can I do when I get the error message "Your search did not match any course"?
When you search for a course on the Sonocaddie login page, you can simply enter country /state/ leave the city clear then enter the first four or five letters of the course you are looking for then select the GO button.We do not use the City feature. Or email mappingV500@sonocaddie.com if you still cannot find the course.
Q10. What can I do when I cannot download more worldwide courses, satellite or flyover mappings?
Please check your membership/ credits status. Course package (credit) is required if you would like to download worldwide courses or satellite/ flyover mappings. Please refer to V500 Membership Plan for more details.
Q11. How to request new courses, update courses or upload scorecards?
Please email mappingV500@sonocaddie.com with the course to map or update.

Q12. Why I can not download the course data?
(1) V500 driver must be installed before you use V500 first time. If you haven't installed driver yet, please install V500 driver at Support Page or via CD attached.
(2) Please check your connection of USB cable and internet accessible. Insert the mini-end of the supplied USB cable into the USB port of V500 and then connect the other end of the cable to the USB port on your computer (note: internet connection is required.)
(3) Please check your credits status. Course package (credit) is required if you would like to download the courses outside your country. Please refer to Member Page for more details. Your country course 3D colour layouts are free and can be downloaded by selecting the "Color Layout".

Q13. What do I do if the touch screen is not accurate?
Please select the "touch calibration" on the unit in the "Settings" and touch the centre of Cross Marks and select back to finsh calibrating the V500.

Q14. Is it possible to try the additional features, such as satellite imagery, in one course for free before upgrading the membership?

Sorry, we do not provide free advanced features as experiment. You can choose to upgrade Advanced Plan for $29.95/ 15 courses.

Please visit V500 Member website for the suitable member plan, http://www.sonocaddie.com/v500/Member.html


Q15. I never update my V500, and I always use the preloaded info. How could I download the new course map?

The Sonocaddie V500 Preloaded course cannot be updated.

Please visit V500 Support website for how to download the new courses, http://www.sonocaddie.com/v500/Start_V500.html#001.


Q16. My Sonocaddie V500 is not working anymore, how can I buy a new one?

The Sonocaddie unit has already been discontinued for many years so we do not have any available. Sorry for the inconvenience.

We only have Sonocaddie Golf GPS app available, please visit  http://www.sonocaddie.com/smartphone/


Q17. I cannot connect and logon with my V500 through Mac book pro using Windows 7 on parallels desktop 9 or Mac.
The Sonocaddie V500 only works on Windows XP/Vista and Windows7 operating system. It does not work on Mac book using Windows 7 on Parallels desktops system.

Q18. How I can delete my scorecards and round data since the 100 scorecards memory is now full?

Step 1. Turn on the unit.
Step 2. Go to Record in the main menu.
Step 3. Tap More button and select Delete or Delete More.

For more using tips, please visit V500 Support website for complete User’s/Quick Guide, http://www.sonocaddie.com/v500/Support.html

Q19. What happens if I buy a used V500 from someone who has registered it under his name? Can I register my own membership?
Yes, you can register the Sonocaddie V500 membership even the unit has already been registered. Correct serial number is required when registering.

Q20. My GPS was stolen, are you able to deactivate or freeze its S/N so it may not be registered by another person?
We will block the S/N to prevent from registered by others.